Frequently Asked Questions

Frequently Asked Questions

1.How long does it take to ship my order?

Most orders are dispatched within 24–36 hours after purchase.

Certain special products may require approximately 7–10 days before shipment.

2.How long does delivery take?

After your order has been dispatched, delivery normally takes approximately 7–15 days.

Delivery time may vary depending on the destination, local courier, customs processing, or public holidays.

3.How do I choose the correct size?

The sizes displayed on Moahx are primarily EU sizes.

We recommend checking the EU size of a similar pair you already own and reviewing the product-specific size information before ordering.

Fit may vary slightly between different models.

4.How can I track my order?

Tracking information will be provided once your parcel has been dispatched and tracking becomes available.

Please allow approximately 24–72 hours for tracking updates to begin appearing.

5.Can I return or exchange my order?

Eligible items may be returned according to our Returns & Refunds Policy.

Products should be unworn, unused, and returned with their original packaging and accessories.