Returns & Refunds
Returns & Refunds
We want you to feel confident when shopping with Moahx.
Eligible items may be returned in accordance with the conditions below.
Return Period
For customers where applicable consumer law provides a right of withdrawal, a return may be requested within 14 days after receiving the order.
Under EU distance-selling rules, consumers generally have a 14-day cooling-off period for online purchases, subject to certain exceptions. European Union
Return Condition
Returned products must be unworn and unused, with no signs of outdoor wear, and should include the original packaging, accessories, and product components supplied with the order.
Shoeboxes and original product packaging should not be damaged or used directly as shipping packaging.
Products showing significant signs of wear, alteration, damage caused after delivery, or missing components may not qualify for a standard change-of-mind return.
Return Shipping
For ordinary change-of-mind returns, the customer may be responsible for return shipping costs unless otherwise stated or required by applicable law.
Under EU rules, customers can generally be required to pay return postage during the 14-day withdrawal period if they were informed of this beforehand. European Union
Wrong or Damaged Items
If you receive an incorrect, damaged, or materially defective item, please contact us promptly at:
Include your order number together with clear photos of the product, product label, packaging, and shipping label where relevant.
Cases involving faulty or incorrectly supplied goods will be handled separately from ordinary change-of-mind returns.
Where EU consumer rules apply, defective or non-conforming goods may give consumers rights to repair, replacement, price reduction, or refund, and goods sold to EU consumers generally benefit from a minimum two-year legal guarantee. European Union
Refund Processing
Once an approved return has been received and inspected, the refund will be processed using the original payment method whenever possible.
Bank or payment-provider processing times may vary after a refund has been issued.
Shipping charges and other costs may be treated according to the reason for return and applicable consumer law.
Exchanges
If you need another size, please contact customer support before returning the item.
Replacement sizes depend on stock availability, and in some cases placing a new order after returning the original product may be faster.