Refund policy
Returns & Refunds
At Moahx, we want you to feel confident when placing an order with us. If you are not completely satisfied with your purchase, eligible items may be returned in accordance with the conditions below.
14-Day Right of Withdrawal
Where applicable under EU consumer law, you may request to withdraw from your online purchase within 14 days from the date you receive your order, without providing a reason.
The product must be returned in its original condition. Shoes and other products should be unworn, unused, clean, and returned with all original packaging, accessories, labels, and components included.
Trying on footwear indoors for the purpose of checking fit is generally acceptable, but products showing signs of outdoor wear, damage, alteration, excessive creasing, dirt, odor, or missing packaging may have their refund reduced where permitted by applicable law.
EU consumers generally have a 14-day withdrawal period for online purchases. Customers may be required to pay return postage for a change-of-mind return if this has been clearly disclosed before purchase. European Union
How to Request a Return
Please contact us at:
Please include your order number, the item you wish to return, and the reason for your request.
Do not send a return to an address until return instructions have been provided by our customer service team.
Incorrect or Damaged Items
If you receive an incorrect, damaged, or materially defective product, please contact us as soon as possible.
Please provide your order number together with clear photographs of the product, product label, external packaging, and shipping label where relevant.
If the product is confirmed to be incorrect or defective, we will provide an appropriate solution in accordance with applicable consumer law.
For consumers protected by EU law, goods that are faulty or do not conform to their description generally benefit from a minimum 2-year legal guarantee, with remedies such as repair, replacement, price reduction, or refund depending on the circumstances. European Union
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method.
After we issue the refund, your bank, card provider, or payment service may require additional processing time before the funds appear in your account.
Exchanges
If you need a different size, please contact customer service before returning the item.
Replacement sizes are subject to availability. If the requested size is unavailable, we may recommend returning the original item and placing a new order.
Contact
For all return and refund enquiries: