Shipping Policy
Shipping Policy
At Moahx, we aim to process and ship orders as efficiently as possible while keeping customers informed throughout the delivery process.
Order Processing
Most orders are prepared and dispatched within 24–36 hours after the order is placed.
Certain special products may require additional preparation time. These items may take approximately 7–10 days before dispatch.
Processing time refers to the period before your parcel is handed over to the shipping carrier.
Estimated Delivery Time
Once your order has been dispatched, delivery normally takes approximately:
7–15 days after shipment
Delivery times may vary depending on the destination country, local courier operations, customs processing, public holidays, severe weather, or other circumstances outside our direct control.
Please note that the estimated delivery period begins after your order has been dispatched, not from the date the order was placed.
Tracking Information
Once tracking information becomes available, it will be provided through your order details or by email.
Tracking systems may require approximately 24–72 hours after dispatch before the first movement appears.
Delivery Delays
Occasional delays may occur during peak shopping periods, public holidays, customs inspections, or periods of unusually high carrier volume.
If your parcel significantly exceeds the expected delivery period, please contact us at:
Please include your order number so we can assist you more efficiently.
Shipping Information
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your address, please contact us as soon as possible before the order is dispatched.
Once a parcel has entered the shipping network, address changes may no longer be possible.